Privacy Policy

1. Information we handle

We may handle information that you choose to provide, such as your name, contact details, enquiry, booking details, support messages, or a data-deletion request.

If account features are available in the mobile application, we may also handle the account identifier and profile details needed to provide those features.

2. Technical information

Our website, application, hosting providers, and platform services may process basic technical information such as device type, application version, approximate region, diagnostic events, and security logs. We use this information to operate, protect, and improve the service.

3. How we use information

• To respond to enquiries, support requests, and farm-visit requests.
• To provide and maintain website or application features.
• To protect the service, prevent misuse, and diagnose technical problems.
• To comply with applicable legal obligations.

4. Sharing and sale of data

We do not sell personal information. We may share limited information with service providers that help us operate the service, or when disclosure is required by law. Providers are expected to process information only for the services they perform for us.

5. Retention and security

We retain information only for as long as it is reasonably needed for the purpose for which it was collected, to resolve disputes, maintain security, or meet legal requirements. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.

6. Your choices

You may request access, correction, or deletion of personal information associated with you. Account and data-deletion instructions are available on our Data Deletion page.

7. Children

Our services are not directed to children under 13. If you believe a child has provided personal information without appropriate consent, please contact us so that we can review and remove it.

8. Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will remain available at this URL and will show its last-updated date.

9. Contact us

For privacy questions, use the contact option in the Marugen Koi Farm application or the Contact Us section of our website.